Frequently Asked Questions
Everything you need to know about bringing comfort home with Door to Door.
What is the standard shipping timeframe for furniture and home decor?
Most small decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure they reach you in perfect condition.
Do you offer assembly services for large furniture items?
Yes, we offer professional assembly for an additional fee at checkout. If you select our 'Room of Choice' delivery, our team will unpack, assemble, and position your furniture exactly where you want it.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or upholstered furniture may be subject to a restocking fee.
How can I track my 'Door to Door' order?
Once your order is dispatched, you will receive an email with a tracking link. You can also log into your account dashboard on our website to view real-time updates on your shipment's progress.
Are your materials sustainably sourced?
Quality and responsibility are our priorities. We partner with manufacturers who prioritize FSC-certified wood and non-toxic finishes to ensure your home environment is safe and environmentally friendly.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through Klarna and Affirm at checkout.